FAQ
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Are you a patient having issues with sample collection?
Please contact us via email at fhs@fhslabs.com.au.
Can I stock the kits and have the blood requisition forms on hand?
Usually for administrative reasons this is not possible as we need to be able to track samples. Concessions can be made by request.
When is the lab open?
9.00am – 5.00pm Monday to Friday (Australian Eastern Standard Time)
Are my credit card details safe?
Yes, they are encrypted and securely transmitted to our gateway provider eway.com.au (Australia’s largest gateway provider) by an SSL certificate.
I tried to cancel my order but I'm not sure if I was charged?
Please contact us via email at fhs@fhslabs.com.au
Where do my patients go to get their blood drawn?
For all blood draws, Functional Health Screening have a blood draw arrangement with QML, Laverty, Dorevitch, Abbott and Western Diagnostic Pathology.
What happens if the draw centre doesn't know what to do with the blood draw form?
Please advise that FHS has an Australia-wide commercial account with the SDS blood draw centres and they can call FHS for clarity.
What happens once I have paid for a test and ordered it for my patient?
All relevant forms and kits are immediately sent to your patient for completion.